Frequently Asked Questions

About the Program and Operation

?Can I use Faainex on any device (computer, laptop, or mobile)

Yes, you can use it through the browser on any device as it is fully cloud-based no need to install additional software.

Do you offer a local installation option instead of cloud solutions What are its advantages

Yes, faainex is available as a desktop application that can be installed on your servers. Key features of the standalone version include: Always On: Works even without internet access. One-Time License: Pay once and save on costs. Data Security: Full control over data, which remains stored locally on your servers.

Is it possible to install it only on our company?

Yes, there is an option for local installation on your company's server if you prefer that.

Can we control user permissions in detail?

Certainly, the system provides role-based access management, allowing precise permission settings so that each employee can only view and modify the data and modules necessary for their work.

Is the system accredited by the Future Factories Initiative or any government authority?

Yes, faainex is officially accredited as a service provider in the Future Factories Initiative by the Ministry of Industry and Mineral Resources, giving our clients added confidence in the system's compliance with Saudi government requirements

Does the program require high specifications for the computer?

No, only a modern device and a stable internet connection are required to run smoothly on the cloud version.

About Security and Data

?How can I ensure my data is secure and not accessed by unauthorized parties?

We use strong encryption during transmission and storage, along with a secure login system (password + additional step).

Where is our data hosted, and is it inside Saudi Arabia?

Yes, our clients' data is hosted on secure data centers within Saudi Arabia through STC Cloud, in compliance with government requirements and local regulations. We also leverage the global infrastructure of Amazon Web Services (AWS) to ensure the highest levels of security, reliability, and performance. This ensures that your data is stored locally and protected by the highest international security standards.

What if we lose internet access or experience a system failure Will we lose our data

No – We perform daily backups, and data can be restored at any time.

About Invoices and Saudi Regulations

Does faainex support the electronic invoicing required by the Saudi government?

Yes, faainex supports integration with the official electronic invoicing system (ZATCA) and the system is automatically updated to comply with the regulations.

Can the program be used by Saudi and other Arab companies?

Yes, it supports both Arabic and English and is designed to serve the Saudi market and comply with local regulations.

About Usage and Training

Is the ease of use significant? Do I need a dedicated IT staff?

You don't need a tech expert; the interface is easy and intuitive, and we provide step-by-step training for your employees.

Can I try the system before subscribing?

Yes, we offer a free trial version for a limited number of days so you can experience the system firsthand.

About Support and Maintenance

If I encounter an issue, who can I contact, and what is the wait time?

chnical support is available via phone, email, or chat, and we are committed to providing a quick response time (e.g., within an hour for urgent cases).

Do updates affect my data or customizations?